Terms & Conditions

Terms & Conditions GENERAL CONDITIONS The contract is subject to the disposition of the law of 27/12/77 no.1084, approved and executed in the international convention relating to travel contract (CCV). The liability of EXPERTTOURS is limited to the above law. EXPERTTOURS acts as tour operator and agent. All arrangements for transport or conveyance or for hotel accommodations are made by EXPERTTOURS as agent of the suppliers. By utilizing the services of suppliers, you agree that neither EXPERTTOURS nor any subsidiary of EXPERTTOURS shall be liable for any injury, damage, loss, accident or delay incurred by your or those traveling with you directly or indirectly from any acts or default of the suppliers or from any occurrence or condition beyond the control of EXPERTTOURS, including defects in vehicles or breakdown in equipment. TERMS OF RESERVATION AND PAYMENT Reservation requests should be sent by fax or e-mail indicating personal records and address, name and date of service requested. Any booking request should be confirmed by a voucher of confirmation with reference number from EXPERTTOURS. EXPERTTOURS will not be responsible for any reservation not confirmed. A 30% deposit payment is required upon receipt of our confirmation of the reservation. Final payment is due 30 days prior to the arrival date. If a booking is made within 30 days of the departure date, full payments are due immediately. Payments are accepted by - credit card - bank transfer. In this case a copy of the bank transfer receipt is requested. Direct payment by cash should be guaranteed with a credit card. RATES Rates are all quoted in EURO and are based on present cost conditions (January 2010) and include VAT taxes. They are valid from 01.01.2010 to 31.12.2010 . All rates are subject to change without notice due to increases imposed by hotel and tour / cruise operators, currency fluctuation and fuel surcharges. In case of unexpected increases, superior to 10% of single prices because of new rules or taxes, the fares will be adjusted and the clients notified in writing. Client has the right then to cancel with no penalty within 48 hours after notification of new price. CANCELLATION POLICY Cancellations of bookings are subjected to a cancellation fee that will be specified in each confirmation. All cancellations should be notified in writing and confirmed by EXPERTTOURS. EXPERTTOURS will not be responsible for cancellations not confirmed charging client with total amount. SUBSTITUTION Should client wish to substitute participants, substitution can only be accepted in writing by the person who signed the booking or in writing by the travel agent through whom the booking was made at least 4 days before arrival. At the same time organizer should receive all information about substitute. Substitute will be charged for all the extra costs of substitution. Substitute will be informed on the amount of extra costs before applying substitution. Client that cancelled will pay only registration fee. CANCELLATIONS BY EXPERTTOURS In respect to art. 10 of the above cited law no. 1084 of 27/12/77 for unforeseen events or changes depending on third parties EXPERTTOURS reserves the right to vary itineraries and any tour departure or to cancel reservation totally or partially. EXPERTTOURS may have to amend a tour may not reach a minimum number of participants which would be economical to operate. In this event EXPERTTOURS will offer an alternative available of comparable standards. Client has the choice of accepting the changed arrangements as notified or canceling reserved travel service, in this case EXPERTTOURS will return all money client has paid. No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who loose contact with the guide or do not complete the tour. EXPERTTOURS is also not responsible for partial closure of Museums and delays caused by third parties. UNFORESEEN CIRCUMSTANCES No reductions or credit notes will be given under circumstances amounting to a “Force Majeure” which means: war or threat of war, riot, civil strife, natural disaster, fire, closure of airports and ports, adverse weather conditions. VALIDITY OF DESCRIPTIONS All descriptions are based on information obtained from EXPERTTOURS Staff’s regular inspections and correspond exactly to the services offered. If you have a problem or complaint it is important, and in your own interest, to inform immediately EXPERTTOURS or its representative so that steps can be taken to resolve the matter on the spot. Because of the difficulties in investigating a complaint too long after the event, we will not consider any complaint unless notified to us. DISPUTE In case of dispute, the competent law court, will be Rome. VALIDITY This tour program is valid from 01.01.2011 to 31.12.2011